Analysis on the e-Learning Method in Malaysia with AHP-VIKOR Model

A lot of educational institutions are facing the problem in conducting the physical classes due to COVID-19 pandemic recently. Therefore, most of the medium of teaching has been changed from a face-to-face method to online teaching. These changes may create some challenges to the students as well as the teachers or lecturers. In fact, different learning methods have their own strengths and weaknesses. Therefore, this study aims to analyze the preference of E-learning method among the undergraduate students based on multiple criteria. This study determines the priority of decision criteria in the selection of learning methods among the undergraduate students using Analytic Hierarchy Process-VIseKriterijumska Optimizacija I Kompromisno Resenje (AHP-VIKOR) model. The decision criteria that considered in this study are quality management system, information quality, flexibility, learning and teaching as well as attractiveness. Besides, blended learning, distance learning, and e-learning are identified as the alternatives of the learning methods as well as the most preferred learning method is determined in this study. The results of this study show that the most preferred learning method among undergraduate students is E-learning, followed by distance learning, and finally blended learning. Flexibility, information quality, and quality management system are ranked as the top three influential decision criteria. The significance of this study is to determine the most preferred learning method as well as the most influential decision criteria in the selection of learning methods among undergraduate students with AHP-VIKOR model.