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Faculty of Accountancy and Management
Published Scholarly Output
Airline e-Ticketing Service: How e-Service Quality and Customer Satisfaction Impacted Purchase Intention
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Airline e-Ticketing Service: How e-Service Quality and Customer Satisfaction Impacted Purchase Intention
Journal
International Business Management
ISSN
1993-5250
Date Issued
2011-04-01
Author(s)
Teck-Chai Lau
Choon-Ling Kwek
Hoi-Piew Tan
DOI
http://dx.doi.org/10.3923/ibm.2011.200.208
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