Teaching Approach using Microsoft Teams: Case Study on Satisfaction versus Barriers in Online Learning Environment

The current pandemic due to Covid-19 has affected most industries including education services. All universities in Malaysia were instructed to close during the first Movement Control Order (MCO), however the classes were still going on in some of the universities. Most of the student’s learning time during this period has been added to the time that most of them already spent at home since the semester began without explicit face-to-face (FTF) instruction from lecturers. Meanwhile, lecturers are scrambling to adapt with the new situation and prepare suitable contents for an online learning platform. This study investigates the problems and challenges that emerged when using online platform, focusing on Microsoft Teams application (Microsoft Teams), and proposes a model of online teaching for theoretical courses in university. The constructive online survey is chosen as the methodology and data collected from 154 undergraduate students are analysed using a technique of quantitative analysis. The results are discussed and at the end, this study proposes a teaching online course via Microsoft Teams application model that is suitable based on successful outputs.