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Faculty of Accountancy and Management
Published Scholarly Output
The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry
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The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry
Journal
Journal of Hospitality Marketing & Management
ISSN
1936-8623
Date Issued
2014-02-25
Author(s)
Cheng Boon Liat
Shaheen Mansori
Cham Tat Huei
Faculty of Accountancy and Management
DOI
http://www.tandfonline.com/doi/abs/10.1080/19368623.2013.796867
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