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Published Scholarly Output
An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline
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An SEM–artificial-neural-network analysis of the relationships between SERVPERF, customer satisfaction and loyalty among low-cost and full-service airline
Journal
Expert Systems with Applications
ISSN
0957-4174
Date Issued
2015-11
Author(s)
Leong Lai Ying
Teh Hong Piow Faculty of Business and Finance
Teck-Soon Hew
Lee Voon Hsien
Teh Hong Piow Faculty of Business and Finance
Keng-Boon Ooi
DOI
https://doi.org/10.1016/j.eswa.2015.04.043
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