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Faculty of Business and Finance
Published Scholarly Output
Applying the Malcolm Baldrige National Quality Award criteria: an approach to strengthen organisational memory and process innovation
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Applying the Malcolm Baldrige National Quality Award criteria: an approach to strengthen organisational memory and process innovation
Journal
Total Quality Management & Business Excellence
ISSN
1478-3363
Date Issued
2014-07-21
Author(s)
Lee Voon Hsien
Teh Hong Piow Faculty of Business and Finance
Keng-Boon Ooi
DOI
https://www.tandfonline.com/doi/abs/10.1080/14783363.2014.934519
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