A Study on the Critical Success Factors of Facilities Management in Private Malaysia’s Healthcare

Facilities management (FM) focuses on combining people, spaces, processes, and technology to create a safe and efficient built environment, comfortable, functional, and efficient. As healthcare facilities dedicated to providing medical services are no exception to the need for effective facilities management. Various studies have explored, identified, described, and discussed the Critical Success Factors (CSFs) that contribute to the successful implementation of FM, especially in the healthcare sector. As a result, this study was conducted to examine the CSFs for implementing FM in private healthcare facilities in Malaysia. The eight (8) key Critical Success Factors identified in this study are crucial for the effective performance of facilities management, based on a review of the literature and a questionnaire survey conducted with facilities management experts, which provided valuable insights. The study will utilized the key methodologies of the Cronbach’s Alpha and Descriptive Statistics. The results revealed that “top management commitment and support” ranked highest, followed by “budget and cost effectiveness” and “strategic planning,” as the most critical success factors for facilities management (FM) in Private Malaysia’s healthcare sector. The importance of top management commitment in the successful implementation of FM is showed, as their decisions and support are key to enhancing overall FM performance. This study is expected to benefit healthcare practitioners by raising awareness about the importance of critical success factors in FM implementation. © 2026, National University of Malaysia. All rights reserved.