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Faculty of Business and Finance
Published Scholarly Output
Structural analysis of TQM and its impact on customer satisfaction and innovation
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Structural analysis of TQM and its impact on customer satisfaction and innovation
Journal
International Journal of Modelling in Operations Management
ISSN
2042-4094
Date Issued
2010
Author(s)
Lee Voon Hsien
Teh Hong Piow Faculty of Business and Finance
SIEW YONG LAM
Teh Hong Piow Faculty of Business and Finance
Keng Boon Ooi
Mohammad Samaun Safa
DOI
https://www.inderscienceonline.com/doi/abs/10.1504/IJMOM.2010.038147
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