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Faculty of Business and Finance
Published Scholarly Output
TQM and service quality: a survey of commercial banking industry in Malaysia
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TQM and service quality: a survey of commercial banking industry in Malaysia
Journal
International Journal of Services, Economics and Management
ISSN
1753-0822
Date Issued
2011
Author(s)
Wen Yi Sit
Keng Boon Ooi
Siew Phaik Loke
Garry Tan Wei Han
DOI
10.1504/IJSEM.2011.037179
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Journal Article.png
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Checksum
(MD5):21881560e0c3c9c06b18c6e8fdc11acf
