Nur Syafiqah A. SamadSyahirah Wahida MohamadSiti Fariha MuhamadNur Fatihah ShaariRobaisya Binti Rahmat2025-01-062025-01-0620229783031080869978303108087610.1007/978-3-031-08087-6_30https://dspace-cris.utar.edu.my/handle/123456789/10426Customer Satisfaction of Pos Laju Malaysia Service During Pandemic Covid-19proceedings-article