Electronic Customer Relationship Management Systems (E-CRM): A knowledge management perspective

Farida Bhanu Binti Mohamed YousoofD. Magiswary2024-12-242024-12-242010-1110.1109/ICEMT.2010.5657629https://dspace-cris.utar.edu.my/handle/123456789/7880Electronic Customer Relationship Management Systems (E-CRM): A knowledge management perspectiveproceedings-article