The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia

Yueh Sin Ang0000-0002-8723-8219Lee Voon HsienBoon In TanAlain Yee Loong Chong2024-12-262024-12-26201110.1504/IJSEM.2011.037178https://dspace-cris.utar.edu.my/handle/123456789/8277The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysiajournal-article