Applying the Malcolm Baldrige National Quality Award criteria: an approach to strengthen organisational memory and process innovation

Lee Voon HsienKeng-Boon Ooi2024-11-012024-11-012014-07-21https://www.tandfonline.com/doi/abs/10.1080/14783363.2014.934519https://dspace-cris.utar.edu.my/handle/123456789/5955Applying the Malcolm Baldrige National Quality Award criteria: an approach to strengthen organisational memory and process innovationjournal-article