Structural analysis of TQM and its impact on customer satisfaction and innovation

Lee Voon Hsien0000-0002-9238-7753SIEW YONG LAMKeng Boon OoiMohammad Samaun Safa2024-11-042024-11-042010https://www.inderscienceonline.com/doi/abs/10.1504/IJMOM.2010.038147https://dspace-cris.utar.edu.my/handle/123456789/6232Structural analysis of TQM and its impact on customer satisfaction and innovationjournal-article